PayPal will send your temporary password and instructions for resetting your account to the email address associated with your account. Enter the Captcha code, then click the "Continue" button. Enter your email address in the “Forgot your password?” pop-up window. Click on the "forgot?" in the password box, then click the "Get Started" button in the pop-up bubble. There is no need to panic if you know your email address but not your password. These three radio buttons feature a visual Captcha code for an additional level of security. The "I don't know which email address I used" and "I don't know either" radio buttons prompt you to enter up to three email addresses that you may have used to open your PayPal account. The "I don't know my password" radio button prompts you for an email address, to which PayPal sends your temporary password and instructions for resetting your account. Since 2022, you can use this link to easily find which email was used to create your PayPal account. The "Can't log in?" appears with radio buttons to select if you don't know your password, don't know your email address, or don't know either. Click on the small question mark icon in the email address field, which will bring up a "Forgot your email address?" window. If you can't remember the email address, PayPal allows you to do three tries. You thus have the option of requesting a new password or changing the email associated with the PayPal connection. When you don't remember your information, the number of hurdles you have to jump through is directly related to the exact amount of information you forgot and the effort PayPal needs to make to verify you. PayPal requires email authentication and password login. I can't remember my login information for my PayPal account. If you've already tried all the above methods and still can't access your account, contact PayPal support. Launch the Google Play Store app, search for PayPal, then click the Update button. Update your PayPal appĪlso, if you are on Android or iOS, check if a new version of the PayPal application is available for download. You can also try accessing your account from another browser. If the problem persists, enable Incognito mode and check the results. Clear your cache and cookies, disable all your extensions and restart your browser. Your browser's cache and extensions can interfere with PayPal's scripts and prevent you from logging into your account. On Mac, go to System Preferences, select Keyboard, then click the tab Input sources. Make sure you are using the correct keyboard layout. If you are on Windows 10, click on the system language icon located in the lower right corner of the screen. Launch a simple text editor and type in your password to make sure you're entering the correct password. If multiple users have access to the computer you're using, someone may have changed the keyboard layout and you're not really typing what you mean. Just make sure that you are logging in from a safe place. The good news is that this is only a temporary security measure and you should be able to use your account within a few hours. By the way, it happens that PayPal won't let you access your account if you try to log in from another country. If you are using a VPN or any other tool to hide your real IP address, disable them and try connecting again. Paypal unable to connect: Your current location may be the cause Consult the company's official Twitter account et go to DownDetector to see if other users have complained of similar issues. Steps to follow to delete your PayPal accountįirst of all, check to see if PayPal is affected by any known connection issues.Important things to check before deleting your PayPal account.I can't remember my login information for my PayPal account.Paypal unable to connect: Your current location may be the cause.
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